- Download and fill in RMA Form from here.
- Send the RMA FORM to our RMA department by E-mail (firstname.lastname@example.org).
- RMA department will reply and offer you RMA number if the problem can not be solved remotely.
- Fill in the RMA number to RMA FORM and ship the unit with the printed RMA FORM.
- We will fix the product in 10 business days and ship back to the address in RMA FORM.
The Newland Warranty shall not apply to:
- any product which has been modified, repaired by other than Newland service or its authorized representatives;
- defects or damages caused by any third parties;
- any claimed defect, failure or damage which Newland determines was caused by faulty operations, improper use;
- any defect or damage caused by natural or man-made disaster;
- any consumable or equivalent (e.g. cables, power supply, batteries, etc.). The consumable items, such as batteries and cables, carry a 90 day warranty from time of purchase.